How often do you get new items in stock?

We receive new items regularly! We often share new arrivals on our Instagram & Facebook page so make sure to follow us! 

​

What are the sizes available at your online store?

Sizes available can depend on the brand or item. Some of our regular items are available from XS to XL, while Plus Size are available from 1XL to 5XL. We try our best to detail each product description with size charts, fabric content and fit. 

​

Do you sell gift cards?
Not at the moment.

​

What does Pre-Order mean?
A pre-order is an order placed for an item or size that is either out of stock or sold out. Often our best-selling items are sold out quickly so pre-ordering gives you the option to still purchase the item. Customers ordering pre-order items will need to allow additional processing and shipping times as these items are sourced specially for the customer. 

​

How do I track my package?
Once your order has been processed and shipped, you will receive a tracking number through email or text (provided that information has been provided by you). 

​

On an average, how long does it take for you to process orders? 

Most orders are processed for shipping within 24 hours. Please allow additional days in transit for delivery. 

We always strive to process your orders as soon as we receive it but from time to take, we may experience some delays. If there are significant delays in shipment of your order, we will proactively contact the customer to notify them. 

​

How do I know you have received my order?

Once an order has been placed, you will receive an automated order confirmation email which will contain your order number and items purchased. Once your order has been processed and shipped, you will receive a second email to let you know that your order is on its way to you.

​

Will I receive a confirmation email when I place my order?

Yes! Once you have placed an order you will receive a confirmation email from us to the email provided in your customer profile. In the event that you have not received your order confirmation email please contact us at info@ralphcdesigns.com

​

Where are your items sourced from?

As a boutique we carry a number of brands in our online store including our own brand Ralph C. Designs. Most of our clothes are sourced from North America and Offshore.

​

Are your items made in Canada?

Some are made in Canada. As a boutique we carry a variety of brands in our online store and as a result the items may be made in a number of different countries like USA, Mexico, Spain, Italy, CN and more, depending on supplier or style.

​

What is your return policy? 
Regular priced merchandise may be returned for a full refund to the original method of payment (less original shipping cost) within 7 days of the delivery date. Merchandise must be unworn or unused, with tags, undamaged and in its original packaging.  

All Sale items & Accessories are FINAL SALE, and no returns/refund requests will be accepted. 

Please refer to our Return Policy for further details.

​

Do I have to pay for return shipping?

Sometimes return shipping costs are at the expense of the purchaser.

​

When will I receive my refund?

Refund will be initiated within 48 hours after we receive the item/s and following inspection that the item/s have their original tags on, are unworn & unwashed.